Shipping Policy

Table of Contents

  1. Order Processing
  2. Shipping Rates & Delivery Estimates
  3. Shipment to P.O. Boxes or APO/FPO Addresses
  4. Shipment Confirmation & Order Tracking
  5. Customs, Duties, and Taxes
  6. Damages
  7. International Shipping Policy
  8. Returns Policy

Order Processing

At EngraveOn.ca, we are committed to processing all orders within 1-2 business days. Please note that orders are not processed, shipped, or delivered on weekends or holidays. During periods of high order volume, processing times may be delayed by a few days. We appreciate your patience and understanding. Should there be a significant delay in the shipment of your order, we will notify you via email or telephone.

We understand the importance of timely delivery, and our team works diligently to ensure that your order is processed as quickly as possible. If you have any special requests or need expedited processing, please contact our customer service team, and we will do our best to accommodate your needs.

!Shipping Policy

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on your location and the shipping method selected. Please note that delivery delays can occasionally occur due to unforeseen circumstances such as weather conditions, carrier delays, or other factors beyond our control.

We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and express shipping. The estimated delivery time for each shipping method will be provided at checkout. Please keep in mind that these are estimated delivery times and are not guaranteed.

For more information on shipping rates and delivery estimates, you can visit our Shipping Information page.

Shipment to P.O. Boxes or APO/FPO Addresses

EngraveOn.ca ships to addresses within Canada and the United States. Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses at this time. We recommend providing a physical address to ensure timely delivery of your order.

If you have any questions or concerns about shipping to your address, please contact our customer service team for assistance. We are here to help and will do our best to find a solution that works for you.

Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. You can use this tracking number to monitor the status of your shipment and estimated delivery date.

We understand the importance of knowing where your order is at all times, and we strive to provide accurate and up-to-date tracking information. If you have any issues with tracking your order, please contact our customer service team for assistance.

For more details on order tracking, you can visit our Order Tracking page.

Customs, Duties, and Taxes

EngraveOn.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend checking with your local customs office for more information on potential charges.

Please be aware that customs regulations and fees can vary widely from country to country. It is the customer’s responsibility to ensure compliance with all applicable customs regulations and to pay any additional fees that may be required.

For more information on customs, duties, and taxes, you can visit the Canada Border Services Agency website.

Damages

EngraveOn.ca is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Be sure to save all packaging materials and damaged goods before filing a claim, as this will be required by the carrier.

We understand how frustrating it can be to receive a damaged order, and we are here to help. If you need assistance with filing a claim or have any questions about the process, please contact our customer service team.

For more information on how to file a claim, you can visit our Damages and Claims page.

International Shipping Policy

Currently, EngraveOn.ca only ships to addresses within Canada and the United States. We do not offer international shipping outside of these regions at this time. We apologize for any inconvenience this may cause and appreciate your understanding.

We are constantly evaluating our shipping policies and exploring options for expanding our shipping capabilities. If you are interested in international shipping, please check back with us in the future for updates.

For more information on our international shipping policy, you can visit our International Shipping page.

Returns Policy

For detailed information about our return and refund procedures, please refer to our Return & Refund Policy. This policy outlines the steps you need to take to return your order and receive a refund or exchange.

We are committed to providing a positive shopping experience and want you to be completely satisfied with your purchase. If you have any questions or concerns about our returns policy, please contact our customer service team for assistance.

For more information on our returns policy, you can visit our Returns Policy page.

For additional information on shipping policies and best practices, you can visit the Canada Post website.