EngraveOn Return Policy: Seamless Returns for Your Peace of Mind

At EngraveOn, we are committed to providing you with a shopping experience that is both enjoyable and stress-free. Our comprehensive Return Policy is designed to ensure that if you need to return a product, the process is straightforward and efficient. Whether you’re returning a non-defective item or dealing with a defective product, we’re here to assist you every step of the way.

Table of Contents

  1. Overview of Our Return Policy
  2. Returning Non-Defective Items
  3. Handling Defective Items
  4. How to Initiate a Return
  5. Contact Our Support Team

Overview of Our Return Policy

EngraveOn’s Return Policy allows you 14 days from the date of delivery to initiate a return. This ample timeframe ensures you have sufficient opportunity to evaluate your purchase and determine if it meets your expectations. Our goal is to offer a smooth and customer-friendly return process, allowing you to shop with confidence.

For detailed information on our policies, visit our Contact Us  page.

Returning Non-Defective Items

If you wish to return an item that is not defective, please follow these conditions:

Condition Requirements

  • New and Unused: The item must be in its original, unused, and undamaged condition. This means no signs of wear, usage, or damage.
  • Original Packaging: Ensure that all original packaging, tags, and accessories are included with the return. This helps us process your return quickly and effectively.

Return Shipping Costs

  • Buyer’s Responsibility: For non-defective items, the cost of return shipping is the responsibility of the buyer. We suggest using a trackable shipping method to ensure the safe return of the product.

Once we receive and verify that the returned item meets our conditions, we will process a refund for the purchase price to your original payment method. Please allow up to 7 business days for the refund to be processed and reflected in your account.

Handling Defective Items

If you receive an item that is defective or damaged, we are committed to resolving the issue swiftly. Here’s how we handle defective items:

Return Shipping Costs

  • Covered by EngraveOn: For defective or damaged items, EngraveOn will cover the return shipping costs. We will provide a prepaid shipping label along with instructions on how to return the defective item.

Replacement or Refund

  • Inspection and Resolution: Once the defective item is received and inspected, we will determine whether to issue a replacement or a refund based on your preference. Our priority is to ensure your satisfaction with our products.

For more details about handling defective items, check out our FAQs page.

How to Initiate a Return

To initiate a return under our Return Policy, please follow these steps:

  1. Log In: Access your EngraveOn account by logging in.
  2. Order History: Go to the “Order History” section of your account dashboard.
  3. Request Return: Select the order with the items you wish to return and click the “Request Return” button. Follow the provided instructions to complete your return request.

If you need assistance with initiating a return, refer to our Customer Service page for guidance.

Contact Our Support Team

Our dedicated customer support team is available to assist you with any questions or concerns related to our Return Policy:

  • Email: For non-urgent inquiries, you can email us at cs@engraveon.ca. We strive to respond to all emails within 24 hours, ensuring you receive prompt support.
  • Phone: For immediate assistance, call us at 1 (709) 579-4197. Our phone support is available during business hours to provide you with the help you need.

We also invite you to connect with us on social media for updates, promotions, and customer stories. Follow us on Facebook, Instagram, and Twitter for the latest news and offers.

Thank you for choosing EngraveOn. We are dedicated to ensuring that your shopping experience is as smooth and satisfying as possible. If you have any questions or require further assistance, please do not hesitate to contact us.