Table of Contents

Personalized Products FAQ

What types of products can be personalized at Engrave On?

At Engrave On, we offer a wide range of personalized products including personalized cases, custom Zippo lighters, engraved awards, trophies, and engraved jewelry. Our products are perfect for personalized gifts, corporate awards, or personal use. Explore our personalized products.

 

What customization options are available?

You can customize our products with text, logos, and designs. We offer various engraving and sublimation techniques to ensure your design is accurately represented. Learn more about our customization options to create a unique product that fits your needs.

Ordering Process FAQ

How do I place an order?

To place an order, simply select the product you want, choose your customization options, and add it to your cart. Proceed to checkout and follow the prompts to complete your purchase. For detailed instructions on how to place an order, visit our How to Order page.

Product-Related Questions FAQ

What materials are used for your products?

Our products are made from high-quality materials such as stainless steel, aluminum, durable plastics, and precious metals. Each product description provides detailed information about the materials used. For more details, explore our Product Descriptions.

How should I care for my engraved or sublimated product?

To ensure the longevity of your personalized items, hand wash them with mild soap and water. Avoid using abrasive cleaners or putting them in the dishwasher. For more care tips, refer to our Product Care Guide.

Shipping and Returns FAQ

What are your shipping options and costs?

We offer standard and expedited shipping options. Shipping costs vary based on the destination and the weight of the order. You can view the shipping cost at checkout. For more details on shipping, visit our Shipping Policy.

Do you offer international shipping?

Yes, we offer international shipping to the United States. Shipping times and costs will vary depending on the destination. For further details, check our International Shipping page.

What is your return policy?

We accept returns on non-customized items within 30 days of purchase. Customized items can only be returned if there is a defect or error in the personalization. For full details on our return process, see our Return Policy.

Contact and Support FAQ

How can I contact customer service?

You can reach our customer service team via email at cs@engraveon.ca, by phone at 1 (709) 579-4197, or by filling out the contact form on our website. Our support team is available Monday to Friday, from 9 AM to 5 PM.

What should I do if I have an issue with my order?

If you encounter any issues with your order, please contact our customer service team immediately. We are dedicated to resolving problems quickly and efficiently. For more information, visit our Support page.

Additional Information FAQ

Do you offer bulk or corporate orders?

Yes, we provide bulk and corporate orders with special pricing. For more information and to discuss your specific needs, contact us directly. Learn more about our Bulk Orders options.

Can I see a proof of my design before it is engraved or sublimated?

Yes, we offer a digital proof of your design upon request. Please note that this may extend the production time. Find out more about our Design Proofing Process.

Do you have a physical store?

Currently, we operate exclusively online. However, our customer service team is always available to assist you with any questions or concerns. For more information, visit our Online Store.

Do you Sell on Etsy?

We do Sell on Etsy you can also order some products from there.

Do you Have a Facebook Shop?

Yes we do.