Engraving & Personalization FAQ
Below you’ll find our personalized engraving FAQ covering the most common questions about custom products, ordering, and shipping.
Table of Contents
- Personalized Products FAQ
- Ordering Process FAQ
- Product-Related Questions FAQ
- Shipping and Returns FAQ
- Contact and Support FAQ
- Additional Information FAQ
Personalized Products FAQ
What types of products can be personalized at Engrave On?
At Engrave On, we offer a wide range of personalized products including personalized phone cases, custom Zippo lighters, engraved awards, trophies, and engraved jewelry. Our products are perfect for gifts, corporate recognition, or personal keepsakes.
What customization options are available?
We offer laser engraving and sublimation printing. You can customize products with text, logos, or images. Contact us for more details on design options.
Ordering Process FAQ
How do I place an order?
You can place an order directly on our website. Browse our products, select your item, add your customization details, and proceed to checkout. For bulk or custom orders, contact us directly.
Product-Related Questions FAQ
What materials are used for your products?
Our products are made from high-quality materials including metal, wood, acrylic, glass, and leather. The specific material depends on the product type. Each item is crafted to ensure durability and a premium finish.
How should I care for my engraved or sublimated product?
For engraved products, avoid harsh chemicals and abrasive cleaners. Wipe with a soft, dry cloth. For sublimated products, hand wash gently and avoid prolonged exposure to direct sunlight to maintain the print quality.
Shipping and Returns FAQ
What are your shipping options and costs?
We offer standard and expedited shipping options. Shipping costs are calculated based on the weight of the order and the destination, and are displayed at checkout. Please see our Shipping Policy for more details.
Do you offer international shipping?
Yes, we ship across Canada and to the United States. We do not currently offer shipping outside of these regions. For questions about a specific destination, please contact us.
What is your return policy?
We accept returns on non-customized items within the timeframe stated in our Return Policy. Personalized or engraved items can only be returned if there is a defect or an error in the personalization. Please see our Return Policy for full details.
Contact and Support FAQ
How can I contact customer service?
You can reach EngraveOn through our Contact Us page, email info@engraveon.ca, or call 709-579-4197 or 709-579-5154. We aim to respond within 1–2 business days.
What should I do if I have an issue with my order?
If you experience any issues with your order, please contact us as soon as possible with your order number and a description of the problem. We will work to resolve the issue promptly.
Additional Information FAQ
Do you offer bulk or corporate orders?
Yes, we offer bulk and corporate order options. We can accommodate large orders for events, corporate gifts, and promotional items. Please contact us for pricing and more information on bulk orders.
Can I see a proof of my design before it is engraved or sublimated?
Yes, for custom orders we provide a digital proof before production begins. We will send you a preview of your design for approval, and we only proceed once you are satisfied with the result.
Do you have a physical store?
Yes. EngraveOn has a physical store at Avalon Mall, 48 Kenmount Road, St. John’s, NL A1B 1W3. You’re welcome to visit us in person to browse products and get help with personalization, or shop online for delivery across Canada. See our Location page for store hours and directions.
Do you sell on Etsy?
Yes, we do sell on Etsy! You can browse and order some of our products through our Etsy shop. Visit our store on Etsy to see available listings.
Do you have a Facebook Shop?
Yes, we do have a Facebook Shop! You can visit our Facebook page to browse our products and place orders through Facebook.