Return PolicyMove to Trash

At EngraveOn.ca, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.

Eligibility for Returns

  1. Time Frame: Items must be returned within 15 days of the Delivery date.
  2. Condition: Items must be in their original condition, unused, and with all original packaging and tags attached.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or engraved items
  • Gift cards
  • Items marked as final sale

Return Process

  1. Initiate a Return: To start a return, please contact our customer service team at info@engraveon.ca or call us at 1(709) 579-4197. Provide your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed instructions on how to return your item.
  3. Packaging: Securely pack the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RAN on the outside of the package.
  4. Shipping: Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Refunds

  1. Processing Time: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days.
  2. Refund Method: Approved refunds will be processed to the original method of payment. Please allow additional time for your bank or credit card company to process and post the refund.
  3. Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received an incorrect or defective item).

Exchanges

If you need to exchange an item for a different size, color, or style, please contact our customer service team. We will guide you through the exchange process and ensure you receive the correct item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or defective item along with your order number when contacting us.

Contact Us

For any questions or concerns regarding our return policy, please contact our customer service team at info@engraveon.ca or call us at 1(709) 579-4197. We are here to assist you and ensure your shopping experience with EngraveOn.ca is exceptional.
 

You can visit our Privacy Policy here. The Shipping Policy is also available here.

NOTE:

We double check the items before sending. After your purchase we  work with you through whole process. from choosing fonts to size of engraving. Please check your emails after placing your order with us.

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